Sahrdaya Institute of Management Studies (SIMS)

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Publications by

Dr. Simon Jacob C

Publications

  1. Simon, C J (2020) Linking Human Resources Management Practices with Commitment to Service Quality and the Interacting Role of Service Climate in the Private Hospitals: A Study in India, Hospital Topics, 98:4, 172-183, DOI: 10.1080/00185868.2020.181059.

  2. Jacob S C, Manalel J, Minimol MC. Service quality in the healthcare sector: do human resource management practices matter. British Journal of Healthcare Management. 2020; 26(2): 1–9. https://doi. org/10.12968/bjhc.2019.0009

  3. Surya, D., & Simon, C J. (2014). Lean on Time& Production Efficiency. Journal of supply chain management systems, 3(4), 13-17. 

  4. Manalel, J., & Simon, J.C. (2013). The Dynamic Relation Between Organisational and Professional Commitment of Professionals in Health Care Sector and Its Influence on Service Quality. International Journal of Consumer & Business Analytics, 1 (2), 44-67.

  5. Simon, J.C., Santhi. M.C.V, & Manalel, J. (2013). Bank on by Banging Service Quality: A Study of Private and Public Sector Banks in Cochin. Rajagiri Management Journal, 7 (2), 76-89.

  6. Simon Jacob C. (2012). Study groups, grouping criteria and the synergy in the educational system: qualitative research among FDP participants. International Journal of Research in Commerce, Economics & Management, 2 (9), 105-108. ISSN 2231-4245.

  7. Simon Jacob C (2012). A balanced corporate responsibility. Indian Journal of Applied Research, 1(10), 126-127. ISSN-2249-555X.

  8. Simon Jacob C (2017). Visualising virtue of visual merchandising on customers: A study of apparel retail industry. Indian Journal of Applied Research, 7(9), 34-37. ISSN No. 2249-555X.

  9. Bhavana, M., George, A.P., and Simon Jacob C (2008). Mash contact lens manufacturing company: mission to vision. SIMER PRAGATI, 3(1), 60-71.ISSN-0974-2018.

Paper Presentations

  1. Influence of human resource management practices on service quality in the hospital sector: Validation of an integrated model. The 9th Conference on Excellence in Research and Education, (CERE 2018) at IIM Indore, 3-6 May 2018.

  2. The dynamic relation between organisational and professional commitment of professionals in the health care sector and its influence on service quality. The 3rd International Conference on Business Analytics, held at Great Lakes Institute of Management, Chennai, India on Dec 24, 2013.

  3. Acquiring competency in providing experience: HRM – service quality paradigm, a review. International Conference on Operations Management: Innovative Practices for Revitalization of Paradigm Concepts, held at RCBS, Kochi on 02 September 2013.

  4. Bank on by banging service quality: a study of private and public sector banks in Kochi. Paper presented at National Conference on Inclusive Innovation and Sustainable Growth: the Millennium Challenges, Sponsored by UGC, held at Rajagiri College of Social Sciences, Kochi on 30-31 August 2013.

  5. A balanced corporate responsibility. Paper presented at International Conference on Evolving Frontiers – Business-Society- Nation Interfaces. 10-12 Mar 2011 organized by Indus Business Academy, Bangalore.